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39 MINS

Retail: Death Spiral, or Renaissance? (EP029)

February 03, 2017

Is the world of brick and mortar retail in a death spiral? Or, is it on the verge of a renaissance? This week, Ben & Greg survey the retail landscape and dig into why there is increasingly a world of “haves” and “have nots” in the modern mall. Beyond this, they explore whether the health (or lack thereof) of malls are ultimately a reflection of the ability of retailers to create experiences that engage customers and make it worth their time.

Is there a retail renaissance in the offing that transforms the experience of simply driving transactions into something more powerful, meaningful and engaging? Are retailers going to successfully innovate their business models to make shopping an efficient, frictionless process? Listen in and gain some new perspectives on potential answers to these important questions.

In addition, listen in to Greg talking about how much time human beings would be around in the event of a zombie apocalypse and Ben profess his love of McDonald’s and their pending release of 10,000 bottles of their coveted Secret Sauce.

Articles and Links:

Mall Owners Rush to Get Out of the Mall Business (Wall Street Journal)

On Solid Ground: Brick & Mortar is the Foundation of Multi-Channel Retailing (A.T. Kearney)

Zombie apocalypse would wipe out humankind in 100 days (Telegraph UK)

Hold onto your Big Mac, the special sauce is comin’ home (Mashable)

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